Delivery & Returns Policy

Delivery & Returns

Delivery within the UK is free for all orders over £50. 

We would like you to receive your order as quickly as possible and aim to dispatch within 1-2 working days of payment. Should there be any delay we will contact you by email. If you live locally you can choose collection at the checkout, we will contact you arrange a date & time.

If you would like guarantee delivery for the next day please order by 12 noon and your order will be sent by UPS. Please include your mobile phone number when using this service.

UK

£1.95 for orders up to £10

£4.95 for orders up to £50

£7.95 for guarantee delivery next day

Free for orders over £50

Orders over £150 and over are sent out via UPS please complete the phone number when ordering so that we can book the service.

Europe

Please note you will be liable for tax & duty on the purchase at your own countries rate. 

£12.95 for orders upto £50

£25 for orders over £50

Etsy Shop

USA

£25 for orders up to £50

£30 for orders over £50

Rest of the world

£15 for orders up to £50

£30 for orders over

Gift wrapping is also available with ribbon and a tag for £2.50 at the checkout page. This is available free of charge whilst lock down is still on.

RETURNS

All our products are hand finished so please note they may differ to the image on the website. If your product arrives damaged in anyway please let us know within 7 days and provide images so that we can arrange for a replacement to be sent. If you are not happy with the product then we will refund once it has been returned.

We cannot accept returns on any stationery products and will consider other returns on a case by case basis. Thank you for your understanding.

IMPORT DUTIES (for all orders outside the UK)

All our products are sold inclusive of UK VAT. If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.